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We had an A/C unit replaced in our office today. Your staff was polite and professional and did a great job. I especially want to recognize Bryan for installing a new thermostat in my office. It was last minute request to move its location-something he could have easily said "we can't do" but he worked efficiently to get it installed. I know this is a busy season for your crew and they already have alot of work on their plate. I appreciate him taking the extra time and effort to make the customer happy! continue reading
- Amanda B.

Dear Rich,

We truly appreciate all of your hard work and efforts in the successful completion of the Aiken Building 3rd Floor Renovation project.

This was a high profile job for Bobbitt Design Build.  We were able to give our customer and their tenant a high quality state of the art facility thanks to you and your team paying close attention to detail.  We started this project with a very tight schedule and were able to meet the move in date exactly on time thanks to everyone being creative and going the extra mile to stay on schedule.

We received a nice letter from PHTS thanking everyone that worked on the project. They were very pleased with the finished product and everyone's professionalism throughout the construction phase.  This will surely give us the opportunity for additional design build work with future customers.

Everyone at Bobbitt Design Build would like to thank you once again for your attention to detail and assistance on the project!


Sincerely,

Rich Yosick

Project Manager

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- Bobbitt Design Build
Mr. A stated that Dan did a great job and was very happy with the service. He thought that Dan was very knowledgeable. continue reading
- Charles & Sherry A.
Thank you for having two such kind and honest young men. You can be very proud of them. continue reading
- Dale & Carol B.
Just wanted to write and let you know how much I appreciated all Carolina Comfort's, hard work as we brought the Crossfit project to completion. I know that you all went above and beyond to help us cross the finish line and we are grateful for your professionalism and care. continue reading
- David P.
On Friday afternoon, July 11,2014, I discovered our Heil A/C unit malfunctioning in our home at 201 Peach Grove Circle. I immediately contacted CCI who has performed both maintenance and service repairs during our two years of home ownership.

The contacted office personnel,Crystal,I believe,quickly made arrangements to notify and send out a service repair technician to diagnose and,if necessary,make the appropriate repairs.

Arriving later in the afternoon,the technician inspected and made the diagnosis that the problem was a faulty blower motor in the A/C unit and that a motor replacement was necessary. The technician informed me that the forthcoming weekend would necessitate that, unless a replacement blower motor could be secured on Saturday (not a strong likelihood), next Monday would be the return service day. The motor was under warranty.

Little did I realize that I was about to encounter a situation that I have not experienced for a very long, long time: a service technician who would not only be thorough in his diagnostic approach, but one who would "go the extra mile" to ensure both our safety and comfort.

I would like to commend to you this member of your service team, "Jake" (Robert) Johnson, for not only his superb professionalism and strong and positive, customer relations skills, but also his clear and knowledgeable explanations about the situation and the various options needed to remedy the problem(s).

In addition, Jake contacted me on Saturday morning (July 12) to inquire about our situation. Were we OK? Was there anything the company could do to assist, especially during the heated conditions that were developing in our house? , etc. (A weekend courtesy follow-up call initiated on a weekend by a technician...unbelievable!)

To my surprise he also notified me that after much searching he was able finally to locate the correct replacement motor for my A/C unit; he would install the part by Saturday mid-day. Thus we would be able to begin to eliminate the humidity and heat that had developed since the time of the Friday's system's draw down. Jake returned and with dispatch and conscientiousness, installed the motor, and ensured that the entire system was operating correctly.

It is indeed quite rare to experience such a dedicated and committed person in today's work force and in the work place. Carolina Comfort is very fortunate to have such an employee as Jake Johnson to represent the company. May your company continue to attract and retain personnel who will not skirt their responsibilities and commitment to provide the best services possible.
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- David S.

I would like to share with you another observation regarding one of your technical employees handling a service call today.

On July 1st I had made a service call for a condensation problem with my upstairs air handler. This note is just to say that I was very pleased with the service call. This call was in response to one of those "pre-vacation" semi-urgent ones you must receive often. The service call was handled by Jake and as usual, he arrived on time and was courteous throughout. Jake took the time to explain to me what he thought was the problem, a stuck damper, and how he was going to approach the solution. Most importantly, he solved the condensation problem and the system is running fine. Thanks to Kyle and Ryan for their re-insulation work. My thanks also go out to Darren for his concern that the job was done correctly! We can now leave on vacation with added piece of mind.

I also would like to note the office staff (Brittany and Michelle) for their cheerful and pro-active responses to the telephone inquiries. These are often the overlooked staff that make a business a success. I really appreciate Carolina Comfort's quick response and its being my part of my home team!

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- Frank K.

As far as my house goes it was a great experience. From talking with the office the first phone conversation and getting someone out quickly to try and repair the unit, and then dealing with Greg on the sales side he was very informative on questions I had and helping with the finance end of it. The install part was great Justin did a very neat job and cleaned up well.

He also called me this morning to make sure everything was working well. Darron had also called me to check on things. You got a heck of a team.

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- John W.
"Mr. L stated that he received great service as always. He really appreciates our customer service and the great service he always receives from us. He also stated that Dan and the new tech that was working with him were extremely courteous as always, and they did a wonderful job. continue reading
- Kurt L.

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